Coronavirus (COVID-19) Update

Have questions on the status of your admissions application or enrollment status?  Our staff are available to assist you remotely and are actively conducting virtual sessions to help you move forward with your dream of becoming a nurse.  Please see the Campus Contacts page for more information on how to contact the admissions and financial aid teams at your campus.

[Updated 3/23/20]

The campus is open on a modified schedule from 8am to 6pm, but due to the fact that most employees are working remotely, we ask that you please call in advance if you need specific assistance.

[Updated 3/22/20]

Please see campus specific links on the Campus Contacts page for your specific need.

[Updated 3/22/20]

Graduation ceremonies for this term have been postponed to a later date. 

Due to the evolving circumstances in our communities, we are not able to set a new date at this time.

We are committed to celebrating your amazing achievement and when we are able to confirm revised graduation ceremony dates, we will communicate those as soon as possible.

[Updated 3/22/20]

For 24/7 technical support with Canvas, you can contact the Canvas Helpdesk:

• If you are already logged in to Canvas, press the “Help” button on the bottom left of the screen and make your selection (Phone, Support Ticket, Chat).
• If you are not logged in to Canvas, you can access the same support options with the following information:
  • By Telephone: (855) 680-0125
  • By support ticket: http://help.instructure.com 
  • By chat: https://secure.livechatinc.com/licence/2695732/open_chat.cgi?groups=68
  • By email: support@instructure.com   

To reset your password: https://selfhelp.galencollege.edu/showLogin.cc

For non-technical support issues such as course access, rosters and adding secondary instructors to your sections, contact the online office directly by emailing, onlinesupport@galencollege.edu or opening a support ticket through our internal support system at: https://onlinesupport.galencollege.edu/.

Visit support.zoom.us for additional information about Zoom features and functionality. If you require technical assistance, please call 888-799-9666 (option 2) or if the matter is less urgent, fill out a Support Request here: https://support.zoom.us/hc/en-us/requests/new

Immediate Support from Galen:
For immediate support during normal hours of operation (8 am ET – 5 pm ET) from the Galen Online Technology and Instructional Design team, email: OTID@galencollege.edu. A team member will join your meeting to provide support. Please include the link to your meeting room in the help request.

If you are unable to obtain the required immunizations, drug screenings, or physical that is required to enter clinical coursework, due to the closure of many doctor’s offices and laboratories, please contact the Registrar’s department to let them know and to verify when exactly you will need to provide this information, based on your future attendance in a clinical course. Please see the Campus Contacts page for more information on how to contact the Registrar.

[Updated 3/22/20]

We will offer new student orientation virtually to make sure that you have all the information you need to successfully start classes.  Once you’ve enrolled in classes, you will receive an email giving you instructions for logging into Galen’s learning management system, Canvas, where an online orientation course is waiting for you.  From there, we will send you information on how to continue to access the many resources Galen offers and will conclude the orientation process with a live virtual event that introduces you to key program leaders and faculty.

[Updated 3/22/20]

Payments
To make your payment online:

• Visit your myGalen Student Portal at my.galencollege.edu
• View your balance: My Finances >> Account Information
• Make a payment: My Finances >> Make Payment Online

To make a payment by cash or check:

• Secure a money order, cashier’s check, or personal check made out to Galen College of Nursing for the payment amount and mail to: 1031 Zorn Ave, Louisville, KY 40207

Balances:
If you are a student that has a balance for a previous quarter OR are concerned about a future balance, please contact your campus bursar to discuss payment options. We realize that many of our students are facing difficult obstacles and we want to assist and support you. Please see campus specific links for your specific campus Bursar information.

How to set up direct deposit:
If you have chosen the option to have additional funds on your student account sent back to you as a stipend, we are encouraging everyone to have a direct deposit set up. This can go to either a checking or savings account. If you have not taken to opportunity to sign up, we’ve made it available to complete online. Please log on to forms.galencollege.edu and sign in with your student portal login information.

[Updated 3/22/20]

Evaluation of skills and knowledge in nursing is critical to your success, and we recognize that each course may have different testing and evaluation requirements. If on-site testing is required for your course, the College will continue to follow and monitor all local and national guidelines with respect to safety and social distancing measures and will adjust our practices accordingly.

[Updated 3/22/20]

At this time, we will hold off on uniform distribution unless needed for clinical courses.  If you need to order or pick up uniforms for on-site clinical, please see the Campus Contacts page for more information on how to contact the Registrar.

[Updated 3/22/20]

• Student Portal: Please update your student information on your student portal account or by contacting your campus registrar. It is very important during these times that we be able to best communicate with you and have your latest updated information on file.  If you have had any recent changes in your name, phone number, mailing address, etc., please share this with us.

[Updated 3/23/20]

Galen recognizes the importance of the role that nurses play in our society.  As a result, we have carefully planned our upcoming term so that we can continue to educate future nurses, while maintaining necessary safety precautions. 

Galen’s faculty have taken our theory and lab on-ground courses and moved them to a virtual format.  Rather than sitting in a classroom on campus, you will log into your courses at the regularly scheduled time from home, using Zoom technology. This will allow you to participate in the course just as you would on-ground.   

Using a virtual format is different from an online course, because you will be interacting with your peers and faculty in real-time.  Galen will continue to offer traditional online courses as well if you are registered for those, which are described in the Student Catalog.  

Information about next term’s schedule will continue to be communicated to you in your student portal.

[Updated 3/23/20]

We realize that our students have a new set of challenges, which includes balancing their education with family life in ways we have not previously imagined. Students will still be required to meet the course outcomes, assignments, and all expectations to successfully pass the course. As always, students should reach out to their faculty member to discuss challenges that may arise.