Frequently Asked Questions

Q: When does registration open for pre-licensure students? 

A: For general education classes, registration typically opens in week 4 of the quarter. For nursing classes, registration typically opens in week 8 of the quarter. Stay tuned to your Galen email for more information.

Q: What do I do if the Online Registration is not working for me?

A: First, carefully reference the instructions and ensure you follow them step-by-step. Many students skip the step of verifying the address, phone number, and emergency contact information. Contact the Campus Registrar’s Office, the On-Demand Advising team or your Academic Advisor if issues arise.

Watch this video that will provide more information on registering for nursing courses.

Q: Has my drug screen expired?

A: Drug screens do not expire unless there is a break in service. If a student completed their drug screen when they first started or when they readmitted, it still stands for when they go into clinicals.

Q: Will I be required to complete multiple Drug Screenings?

A: You will be required to complete multiple Drug screenings if there is a break in enrollment, a clinical affiliate requirement, or if approved to retest following a positive screening.

Q: What are the uniform requirements for clinicals? 

A: The full clinical dress code is listed in the student catalog. For additional questions, please contact their campus clinical coordinator or their clinical instructor.

Q: Where do students go to buy scrubs? 

A: Students can buy scrubs at the campus store. Students should try their scrubs on before purchasing as the sizes vary. It is recommended that students go to the store at least 45 minutes before campus closes if they want to purchase scrubs. No appointment is required. If students are looking for the store hours, they can call the campus’ main number. A Galen employee at reception can tell the student the hours.

Q: How do I start a discussion?   

A: Connect to Canvas.  Locate the course.  On the left pane, click on Discussions to find this     week’s discussion prompt.  Here is a video on the basics of discussions: https://vimeo.com/365124440/c9ef803295.

Q: I cannot access an assignment, and it is now listed as MISSING in my grade book. How can I access it? 

A: Once an assignment deadline has expired, you can no longer access the assignment.  Please contact your professor to inquire whether late submission will be allowed. If you had extenuating circumstances precluding you from submitting your work, provide documentation to your instructor, and include the Campus Registrar.

Q: What are the Canvas support phone numbers for students?

A: Students – For Canvas support, please call (855) 680-0125 or use the chat feature within Canvas in the “Help” section of the left-blue menu.

Q: How do I use the “ What-If” score function to provide hypothetical grades for gradebook assignments and see how the score impacts your grades?

A: In your Canvas course, click on grades in the left-hand pane, click on any grade to change to a “what if” score, and press enter. The scores you enter will be temporary and will not impact your actual score or official course grade. After entering your “what-if” score(s), scroll to the top or bottom of the screen to see your “what-if” course grade. Once you are finished, click on the “Revert to Actual Score” button in the top right corner of the page. You will notice that all your “what-if” scores will be cleared from the page.

Q: How do I contact my faculty member?

A: This information is in the course syllabus under the Faculty Information in your Canvas course.

Q: I can’t access my email. What do I do next?

A: Go Office.com and use your Galen email and password. This is different than your Canvas (course content) login area. If you still can’t access it, a ticket can  be created with IT here: https://hcaservicecentral.service-now.com/galen.

Q: I forgot my password. What do I do?

A:  We are happy to help! Please go to the Microsoft Password reset area. You can quickly reset your password. If you are unable to, you can create a ticket through IT: https://hcaservicecentral.service-now.com/galen.

Q: What is the ATI?  

A: The ATI is a test taken in preparation for the NCLEX

Q: Is there any preparation assistance for the ATI?

A: Yes!  Students are provided the instructions to create their accounts so they can use the review materials provided at www.atitesting.com . The product ID grants students access to all online practice assessments and tutorials that are associated with their class/cohort. In addition, your Canvas Student Resource Center, under the Academic Resources section, has a section titled Test-taking Strategies, ATI Resources & Focused Review, containing useful tips and tools.

Q: My Unit 4 Assignment requires me to build a resume using Staff Garden, but I cannot find the link in Canvas. Where can I find it? 

A: https://galen.staffgarden.com

Q: What is this Capstone Prep and why can’t I register for it? 

A:  All students are required to take Capstone prep the session prior to taking NSG 4850 Capstone course. Capstone prep isn’t registered for in the self-service portal. You will not have weekly assignments or discussions. But you will be responsible for submitting documentation on what topic you want your Capstone project to be, and documentation on your Preceptor. You will see Capstone prep in your Canvas.

Q: When will Final Grades be Posted? 

A: Final Grades will be posted within 2 business days after completing your courses. Your student portal and transcript will say ‘Graduate’ once completed. This is typically completed within 4 business days after completing your courses.  

Q: Where can I receive extra copies of my official transcript?

A: If you need additional copies (or a faster copy) of your official transcript, those can be requested via the Galen website under the ‘Alumni’ section: https://galencollege.edu/alumni. These are sent through the Clearinghouse. If you need a transcript sent to another school, this is where you should go to complete that process.